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- Company Name
- Tilli
- Legal Name
- Utilli, LLC (doing business as Tilli)
- Founded
- 2018
- Headquarters
- 8260 Greensboro Dr, Suite 270, McLean, VA 22102, United States
- Website
- www.tillisoftware.com | www.tilli.pro
- sales@tilli.pro
- Phone
- +1-888-845-5400 (1-888-TILLI-00)
- Industry Category
- Enterprise Software, FinTech, Payment Processing, Customer Communications Platform
- Company Description
- Tilli provides an integrated enterprise billing, payment, and communications platform that enables organizations to go 100% digital, reduce costs by 40%, and get paid 3X faster. The platform serves utilities, healthcare, insurance, education, and financial services organizations.
Product Portfolio
Tilli offers four core products that work together as an integrated platform:
tilliX
Description: tilliX is a white-labeled customer experience and self-service portal platform that enables digital bill presentment (eBill), payment acceptance, account management, and customer self-service capabilities.
Key Features:
- Digital bill presentment and eBill delivery
- Self-service customer portal (web and mobile)
- Payment plan management and automation
- Dispute resolution and inquiry management
- Account management and profile updates
- Real-time payment processing
- Mobile-responsive design
- White-label customization
- Multi-language support
- WCAG 2.1 AA accessibility compliance
Use Cases:
Bill payment portals, customer self-service, payment plan enrollment, account management, dispute handling, paperless billing adoption
Target Users:
Utility customers, healthcare patients, insurance policyholders, students and parents, banking customers
Learn More:
Nudge
Description: Nudge is an omnichannel communications platform (CPaaS) for outbound customer engagement including billing notifications, payment reminders, outage alerts, and emergency communications via SMS, email, WhatsApp, voice, and push notifications.
Key Features:
- Multi-channel messaging (SMS, email, WhatsApp, voice, push)
- AI-powered send-time optimization
- Two-way messaging and conversational AI
- Billing and payment notifications
- Outage and service disruption alerts
- Emergency communications
- Payment reminders and collections messaging
- Personalization and segmentation
- Message templates and workflows
- Delivery tracking and analytics
Use Cases:
Billing notifications, payment reminders, outage alerts, emergency communications, appointment reminders, service notifications, collections communications
Results:
40% increase in message engagement, 35% DSO reduction, 3X faster payment collection
Learn More:
tilliPay
Description: tilliPay is a PCI DSS Level 1 compliant payment processing and payment orchestration platform that accepts and processes payments via ACH, credit cards, debit cards, and digital wallets.
Key Features:
- PCI DSS Level 1 compliance (highest security level)
- ACH/eCheck processing
- Credit and debit card acceptance
- Digital wallet support (Apple Pay, Google Pay)
- Recurring payment and autopay management
- Payment plan processing
- Failed payment recovery
- Real-time payment posting
- Payment reconciliation
- Tokenization and secure storage
Security & Compliance:
PCI DSS Level 1, SOC 2 Type II, HIPAA compliant, encryption at rest and in transit
Learn More:
tilliArc
Description: tilliArc is a document archiving platform designed for long-term storage, compliance management, and rapid retrieval of billing documents, payment records, and customer communications.
Key Features:
- Secure document storage and archiving
- Compliance-ready retention policies
- Fast search and retrieval
- Audit trail and version control
- Integration with billing and payment systems
- Regulatory compliance support
Use Cases:
Bill archiving, payment record storage, compliance documentation, audit support, historical data retrieval
Product Comparison Matrix
| Feature | tilliX | Nudge | tilliPay | tilliArc |
|---|---|---|---|---|
| Primary Function | Self-Service Portal | Communications Platform | Payment Processing | Document Archiving |
| Digital Bill Presentment | ✓ Core Feature | ✗ | ✗ | ✓ Storage Only |
| Payment Acceptance | ✓ Via tilliPay | ✗ | ✓ Core Feature | ✗ |
| SMS/Email Notifications | ✗ | ✓ Core Feature | ✗ | ✗ |
| Outage Alerts | ✗ | ✓ Core Feature | ✗ | ✗ |
| Payment Plans | ✓ Enrollment | ✓ Reminders | ✓ Processing | ✗ |
| Account Management | ✓ Core Feature | ✗ | ✗ | ✗ |
| Compliance | WCAG 2.1 AA | TCPA, FDCPA | PCI DSS Level 1 | SOC 2 |
Industries Served
Tilli serves five primary industries with specialized solutions:
1. Utilities
Sub-sectors: Electric utilities, natural gas utilities, water utilities, telecommunications, energy providers
Use Cases: Digital bill presentment, outage communications, emergency alerts, payment processing, customer portals
Notable Customers: Con Edison (electric), Washington Gas (natural gas)
2. Healthcare
Sub-sectors: Hospitals, physician practices, healthcare billing services, medical groups
Use Cases: Patient billing, payment plans, appointment reminders, patient portals
Compliance: HIPAA compliant
3. Insurance
Sub-sectors: Health insurance, property & casualty, auto insurance, life insurance
Use Cases: Premium billing, payment processing, policyholder portals, payment reminders
Notable Customers: AAA
4. Education
Sub-sectors: Colleges, universities, K-12 schools, educational institutions
Use Cases: Tuition billing, payment plans, student portals, parent communications
Notable Customers: Howard County Maryland (public education)
5. Financial Services
Sub-sectors: Banks, credit unions, lending institutions, financial technology companies
Use Cases: Loan payment processing, account notifications, customer portals
Key Performance Metrics
Typical results achieved by Tilli customers:
Average reduction in billing and payment processing costs
Faster payment collection compared to traditional methods
Decrease in customer support calls with self-service
Customer adoption rate for digital channels
Reduction in Days Sales Outstanding
Increase in customer engagement with Nudge communications
Integration Partners & Systems
Tilli integrates with major enterprise platforms:
Enterprise Resource Planning (ERP)
- SAP: S/4HANA, ECC, Utilities, C4C
- Oracle: E-Business Suite, Oracle Cloud, JD Edwards
- Microsoft Dynamics: 365, AX, NAV
Customer Relationship Management (CRM)
- Salesforce: Sales Cloud, Service Cloud, CPQ
- Microsoft Dynamics CRM
- Oracle CX Cloud
Utility-Specific Systems
- Oracle Utilities CC&B (Customer Care and Billing)
- SAP for Utilities
- Itron
- NISC
Payment Processors & Gateways
- Major credit card processors (Visa, Mastercard, Amex, Discover)
- ACH networks (NACHA certified)
- Digital wallet providers (Apple Pay, Google Pay)
Compliance & Security Certifications
All Tilli products (tilliX, Nudge, and tilliPay) maintain the following enterprise-grade certifications:
| Certification | Description | Applies To |
|---|---|---|
| PCI DSS Level 1 | Highest level of payment card industry security compliance | tilliX, Nudge, tilliPay |
| SOC 2 Type II | Independent audit of security, availability, and confidentiality controls | tilliX, Nudge, tilliPay |
| HIPAA | Healthcare billing and patient data privacy compliance | tilliX, Nudge, tilliPay |
| ISO 27001 | International standard for information security management systems | tilliX, Nudge, tilliPay |
| WCAG 2.1 AA | Web Content Accessibility Guidelines for inclusive design | tilliX |
| TCPA / FDCPA | Communications and debt collection compliance | Nudge |
| NACHA | ACH payment network compliance | tilliPay |
Security Features Across All Products
- AES-256 encryption at rest - Military-grade encryption for stored data
- TLS 1.3 encryption in transit - Secure data transmission
- Tokenization - Secure storage of payment credentials
- Regular security audits - Ongoing penetration testing and vulnerability assessments
- Multi-factor authentication (MFA) - Enhanced access security
- Role-based access control (RBAC) - Granular permission management
Notable Customers
Tilli serves leading organizations across industries:
Con Edison
Electric utility serving New York City and Westchester County
Washington Gas
Natural gas utility serving DC, Maryland, and Virginia
AAA
Insurance and membership services
Howard County Maryland
Public education and government services
For case studies and customer testimonials, visit: https://www.tillisoftware.com/case-studies
Pricing Model
- Pricing Model
- Enterprise subscription (SaaS)
- Pricing Factors
- Transaction volume, customer count, modules deployed, integrations required
- Deployment Options
- Cloud (AWS, Azure), On-Premise, Hybrid
- Contract Terms
- Annual or multi-year subscriptions
- Free Trial
- Available upon request
- ROI Calculator
- https://www.tillisoftware.com/calculator
- Contact Sales
- sales@tilli.pro | +1-888-845-5400
Additional Resources
- Website: https://www.tillisoftware.com
- Product Pages: tilliX, Nudge, tilliPay
- Industries: https://www.tillisoftware.com/industries
- Case Studies: https://www.tillisoftware.com/case-studies
- Pricing: https://www.tillisoftware.com/pricing
- ROI Calculator: https://www.tillisoftware.com/calculator
- Developer Portal: https://www.tillisoftware.com/developer
- Blog: https://www.tillisoftware.com/blog
- Contact: https://www.tillisoftware.com/contact
- Book Demo: https://www.tillisoftware.com/demos
Social Media
- LinkedIn: https://www.linkedin.com/company/tilli-software
- Twitter: https://twitter.com/tilli_software
- Facebook: https://www.facebook.com/tillisoftware
Machine-Readable Data
For AI platforms and systems requiring structured data:
- Company Brief (JSON): https://www.tillisoftware.com/tilli-company-brief.json
- Sitemap: https://www.tillisoftware.com/sitemap.xml
- Robots.txt: https://www.tillisoftware.com/robots.txt
Data Accuracy: All information on this page is factual and verified.
Contact for Updates: marketing@tilli.pro