Privacy Policy
Last modified: January 2025
Utilli, LLC (dba tilli) ("Tilli", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment platform and services.
2. How We Use Your Information
We use the collected information for:
- Providing and maintaining our services
- Processing payments and transactions
- Verifying identity and preventing fraud
- Communicating with you about services, updates, and support
- Improving and personalizing user experience
- Analyzing usage patterns and service performance
- Complying with legal obligations
- Protecting rights and safety of users and Tilli
- Marketing and promotional purposes (with consent)
3. Information Sharing and Disclosure
We may share your information with:
3.1 Service Providers
Third-party vendors who perform services on our behalf, including:
- Payment processors
- Cloud storage providers
- Analytics services
- Customer support tools
- Email service providers
3.2 Business Partners
With your consent, we may share information with partners for joint offerings or integrations.
3.3 Legal Requirements
We may disclose information when required by law, court order, or government request.
3.4 Business Transfers
In the event of merger, acquisition, or sale of assets, your information may be transferred.
3.5 Aggregated Data
We may share anonymized, aggregated data that cannot identify you personally.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS/SSL) and at rest
- PCI DSS compliance for payment data
- SOC 2 Type II certification
- HIPAA compliance for healthcare data
- Regular security audits and assessments
- Access controls and authentication
- Employee training and confidentiality agreements
- Incident response procedures
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we securely delete or anonymize it.
6. Your Rights
Depending on your location, you may have the following rights:
6.1 GDPR Rights (European Users)
- Access your personal data
- Correct inaccurate data
- Request deletion (right to be forgotten)
- Object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with supervisory authorities
6.2 CCPA Rights (California Users)
- Know what personal information we collect
- Request deletion of personal information
- Opt-out of sale of personal information (we do not sell data)
- Non-discrimination for exercising rights
To exercise your rights, contact us at privacy@tilli.pro
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain sessions and authentication
- Remember preferences
- Analyze usage and performance
- Provide targeted content
Types of Cookies We Use:
- Essential: Required for basic functionality
- Analytics: Help us understand usage patterns
- Marketing: Used for advertising (with consent)
You can manage cookie preferences through our cookie consent banner or your browser settings.
8. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Privacy Shield framework (where applicable)
- Adequacy decisions
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the new policy on our website
- Updating the "Last modified" date
- Sending email notification (for significant changes)